Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

LMTML4005A Mapping and Delivery Guide
Undertake initial millinery consultation, subsequent fittings and finishing

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency LMTML4005A - Undertake initial millinery consultation, subsequent fittings and finishing
Description This unit covers the skills and knowledge required to conduct initial client assessment to determine client needs and expectations, and provide subsequent fittings to ensure client satisfaction. It encompasses skills required to prepare the finished product for presentation to the client.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to all service interaction with clients, including interviewing, assessing needs and expectations, making recommendations, fitting items and maintaining documentation. Work requires individuals to demonstrate discretion, judgement and problem solving skills in the delivery of millinery service.Work may be conducted in small to large scale enterprises and may involve individual and team activities. The application of this unit is according to OHS practices of the enterprise and workplace practices, which may include:requirements prescribed by legislation, awards, agreements and conditions of employmentstandard operating procedureswork instructionsoral, written and visual communicationquality practices, including responsibility for maintenance of own work quality and contribution to quality improvement of team or section outputhousekeepingtasks related to environmental protection, waste disposal, pollution control and recyclingThis unit requires the application of problem solving skills associated with consulting with clients on design requirements, determining budget, timelines and expectations, as well as applying millinery processes and technologies. This unit also requires an ability to present millinery, check quality of outcomes, identify and address problems and complete workplace documentation.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Prerequisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Establish client needs and expectations
  • Interpersonal skills are used to greet client and establish initial millinery needs
  • The millinery process is explained to client
  • Client is encouraged to express and clarify requirements and expectations, including priorities, preferences, budget and timelines
  • Agreement to continue with millinery service is obtained
       
Element: Conduct initial millinery consultation
  • Client facial features are assessed, including shape and hairstyle
  • Intended use of millinery product is ascertained
  • Materials, styles and millinery features are discussed with the client
  • Millinery models are used to demonstrate different millinery styles
  • Cost estimates are discussed with the client
  • Size requirements are recorded
       
Element: Make style recommendations
  • Total look styling concepts are used to assess client profile and make recommendations
  • Style recommendations are discussed and negotiated with the client
  • Professional judgment and interpersonal skills are used to make recommendations
  • Style options are provided if necessary
       
Element: Confirm millinery order
  • Millinery style, materials, features and costs are agreed upon with client
  • Patterns and sketches are provided to assist client if required
  • Order is confirmed according to workplace procedures
  • Fittings, timelines and payment are arranged
  • Sizing systems and principles are applied to head measurements
       
Element: Conduct fittings
  • Headwear is professionally presented to the client
  • Construction progress is discussed with client
  • Millinery fitting is provided and discussed
  • Adjustments and modifications to the design are negotiated
       
Element: Finish headwear and present to client
  • Requirements for finishing the headwear are confirmed to ensure defined standards are met
  • Headwear is labelled and elastic attached as required
  • Headwear is finished for presentation by brushing, steaming or pressing, as necessary
  • Final inspection is conducted to ensure conformance to quality and safety standards
       
Element: Maintain records
  • Finished article and conformance records and reports are accurately maintained according to workplace procedures
  • Client records are maintained according to workplace procedures
       
Element: Work to quality and safety standards
  • Workplace quality standards and procedures for specific task are identified
  • Work is conducted to meet workplace quality standards
  • OHS practices for the specific task are identified
  • Work task is conducted according to OHS practices
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Demonstrates skills and knowledge to:

accurately interpret client needs and expectations

provide relevant and accurate millinery advice

use props to establish client needs

use effective interpersonal skills to provide consultation

negotiate order and price with client

confirm client order

conduct fitting and accurately identify required adjustments

finish headwear according to workplace standards and client requirements

present completed item to client

meet quality and OHS standards

record client details according to workplace procedure

establish client satisfaction as the objective of interaction and millinery production

Consistently applies skills and knowledge when:

organising work

completing tasks

identifying improvements

using workplace practices

using OHS practices

recording and reporting accidents and incidents

assessing operational readiness of equipment used and work processes

recognising and adapting to cultural differences in the workplace, including modes of behaviour and interactions

completing work systematically with attention to detail without damage to goods and equipment

Context and specific resources for assessment

Assessment may occur on the job or in an appropriately simulated environment and requires access to work areas, materials and equipment and to information on workplace practices and OHS practices.

Guidance information for assessment

This unit may be assessed independently or in combination with other relevant units.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level, required for this unit.

Demonstrates knowledge of:

millinery policies, standards and guidelines, industry codes of practice, legislative and regulatory requirements

industry, workplace and product processes

a range of textiles and materials, including their composition and the stretch quality of fabrics

millinery production tools and equipment

millinery pricing

information required for complete consultation

style options, fashion trends and total look concepts

protocol regarding headwear and dress style for specific occasions

millinery manufacture techniques

document, assess and transfer information

OHS practices, including hazard identification and control measures

quality practices

workplace practices

recording and reporting practices

Demonstrates skills to:

select appropriate materials

suggest appropriate styles and making recommendations

use high-level interpersonal skills

assess client expectation and satisfaction

interpret and apply established procedures

document, assess and transfer information

provide high-level customer service for fittings

finish headwear according to client requirements

present headwear to clients

confirm and complete millinery sale

read, interpret and follow information on work specifications, standard operating procedures and work instructions and other reference material

maintain accurate records

communicate within the workplace

sequence operations

meet specifications

clarify and check task-related information

carry our work according to OHS practices

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the Performance Criteria, is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs if the candidate, accessibility of the item, and local industry and regional contexts.

Legislative/regulatory requirements

All work must comply with relevant Federal and State or Territory legislative or regulatory requirements.

OHS practices

OHS practices must include hazard identification and control, risk assessment and implementation of risk reduction measures specific to the tasks described by this unit, and may include:

manual handling techniques

standard operating procedures

personal protective equipment

safe materials handling

taking of rest breaks

ergonomic arrangement of workplaces

following marked walkways

safe storage of equipment

housekeeping

reporting accidents and incidents

other OHS practices relevant to the job and enterprise

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Interpersonal skills are used to greet client and establish initial millinery needs 
The millinery process is explained to client 
Client is encouraged to express and clarify requirements and expectations, including priorities, preferences, budget and timelines 
Agreement to continue with millinery service is obtained 
Client facial features are assessed, including shape and hairstyle 
Intended use of millinery product is ascertained 
Materials, styles and millinery features are discussed with the client 
Millinery models are used to demonstrate different millinery styles 
Cost estimates are discussed with the client 
Size requirements are recorded 
Total look styling concepts are used to assess client profile and make recommendations 
Style recommendations are discussed and negotiated with the client 
Professional judgment and interpersonal skills are used to make recommendations 
Style options are provided if necessary 
Millinery style, materials, features and costs are agreed upon with client 
Patterns and sketches are provided to assist client if required 
Order is confirmed according to workplace procedures 
Fittings, timelines and payment are arranged 
Sizing systems and principles are applied to head measurements 
Headwear is professionally presented to the client 
Construction progress is discussed with client 
Millinery fitting is provided and discussed 
Adjustments and modifications to the design are negotiated 
Requirements for finishing the headwear are confirmed to ensure defined standards are met 
Headwear is labelled and elastic attached as required 
Headwear is finished for presentation by brushing, steaming or pressing, as necessary 
Final inspection is conducted to ensure conformance to quality and safety standards 
Finished article and conformance records and reports are accurately maintained according to workplace procedures 
Client records are maintained according to workplace procedures 
Workplace quality standards and procedures for specific task are identified 
Work is conducted to meet workplace quality standards 
OHS practices for the specific task are identified 
Work task is conducted according to OHS practices 

Forms

Assessment Cover Sheet

LMTML4005A - Undertake initial millinery consultation, subsequent fittings and finishing
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

LMTML4005A - Undertake initial millinery consultation, subsequent fittings and finishing

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: